Customer support is a provision of service provided to the customer in account for help and better understanding. Unity Call Center’s customer care service provides assistance to customers and guide them in making cost effective and correct use of a product or service. Customer care support is a link that connects customers to the service provider. Hence, it adds value to the relationship and gains trust. It plays a very important role in maintaining a good relationship with the client.
Unity has trained its employees in order to present themselves confidently for the organization to build an image of trust and respect. They are given assistance in troubleshooting, planning, maintaining, upgrading etc.
Functions of Unity Customer Care Support,
Phone Support: Our agents will answer the incoming call of your customers and listen to their queries. They would provide them a proper solution by using various customer handling strategies, customer information through our CMS and information provided from your end.
Email Response: The agent responses to the customer on behalf of the service provider. Email responses are fast as well as easy. A customer always feels valued with a fast response.
Unity Helpdesk: As a call center, Unity has an experienced team of experts who understand the query and reply on mails or call.
Response Tracker: Utility has a response tracker to check the work of the customer care support agents. We do not want to lose even a single customer query and deliver the best possible support services for our clients.
We, at Unity Call Center, are based in India therefore we are ideal for organizations in US & UK who wish to stay connected with their customers all the time. Whether you want 24*7 customer support services or want us to work as an extension of your existing setup, we are ready to serve in any manner you want.
Unity Call Center’s customer care support is,
- Fast Response
Our aim is to provide solutions to the queries of the customer and make an irate customer happy. We train our agents to effectively handle and resolve the customer’s problems within a given time. Customer satisfaction is our motto and we are always happy to help. For any assistance, feel free to contact us.